Simple, Transparent Pricing
No hidden fees. No per-ticket charges. Flat monthly rate with written SLA commitments and percentage-based breach credits.
One-time onboarding fee = 1 month service · SLA credits up to 30% of monthly fee · US Federal Holidays excluded from SLA timers
Perfect for small accounting firms and micro-businesses needing reliable remote IT support.
Includes:
Not included:
Full ITSM for growing businesses — Intune, CMDB, change management, and priority SLA.
Includes:
Not included:
Per-user pricing that scales transparently with your headcount. No surprise jumps.
Includes:
Not included:
SLA Response Commitments
Mon – Fri · Business hours only · US Federal Holidays excluded · Credits = % of your monthly fee
| Priority | Starter Response | Starter Resolution | Business Response | Business Resolution | Breach Credit |
|---|---|---|---|---|---|
| P1 — Critical | 2 hours | 8 hours | 30 minutes | 4 hours | 10% MRR |
| P2 — High | 4 hours | 24 hours | 1 hour | 8 hours | 10% MRR |
| P3 — Medium | 8 hours | 3 days | 4 hours | 24 hours | 10% MRR |
| P4 — Low | Next day | 5 days | 8 hours | 48 hours | 5% MRR |
Maximum SLA credit: 30% of monthly fee in any single month · Credits applied to next invoice · Credits void if account is past due
Not included in any fixed plan (quoted separately):
Onsite visits · After-hours emergency response · Large-scale migrations · New hardware procurement · Major infrastructure projects · Security stack (EDR/MDR/SIEM)
How We Compare — Northern Virginia MSP Market
Basic remote-only helpdesk
$90–$125/user
National average
TelNova Starter
~$120/user
$599 ÷ 5 users
Fully managed SMB
$125–$175/user
National benchmark
TelNova Business
~$175/user
$1,750 ÷ 10 users
DMV all-inclusive
$150–$225/user
DC/VA market rate
TelNova Growth
$155/user
11+ users, per seat
Source: Clutch.co DC MSP market data · E-N Computers published rates · Ntiva 2026 pricing benchmark
Pricing FAQ
What counts as a "user"?+
A user is any employee or staff member who may contact TelNova for IT support — regardless of how many devices they use. 5 users = 5 employees.
What is the onboarding fee for?+
Onboarding covers asset discovery, CMDB setup, Intune enrollment, email routing configuration, SLA policy setup, and agent training. It is a one-time fee equal to your first month's service.
What happens if you breach an SLA?+
You receive a credit equal to 10% of your monthly fee for each P1/P2/P3 breach, and 5% for P4 breaches. Credits are capped at 30% of your monthly fee in any single month and applied to your next invoice.
Is onsite support available?+
Onsite is available in the Northern Virginia / DMV area and is quoted separately. Typical rate: $150–$200/hour. Contact us for a quote.
Can we upgrade plans?+
Yes. You can upgrade from Starter to Business at any time. You only pay the difference for the remaining days in that billing period. Downgrading requires 30 days notice.
Do you support after-hours emergencies?+
After-hours P1 emergency response is available as an add-on for Business plan clients. Contact us to discuss terms and pricing.
Ready to get started?
Free demo · No commitment · We respond within 2 business hours